In order to provide quicker and hassle-free solutions to the grievances of the people, Water and Sanitation Agency (WASA) has introduced a modern Complaint Management System (CMS). This new initiative will be a major move towards digitizing delivery of the public service in the region.
Features of the New CMS Mobile App
WASA Managing Director Saleem Ashraf chaired a meeting to review the system, highlighting its user-friendly features. The newly launched CMS mobile application allows citizens to:
- Register Complaints easily from their smartphones.
- Submit Feedback regarding the quality of service.
- Track Progress of their complaints in real-time.
This online strategy is meant to enhance openness and to make sure that the citizens are kept updated on the progress of their complaints.
In a bid to reinforce the system even more, a special dashboard is installed at WASA Rawalpindi. This dashboard will enable senior officials to be able to monitor complaints live hence accountability at every level.
All the officials, including DMD Engineering Sohail Aslam, have been instructed by MD Saleem Ashraf to make sure that the issues are resolved immediately or he will not tolerate negligence in serving the people.
FAQS
What is WASA Complaint Management System (CMS)?
The WASA CMS is a new online platform and mobile application that enables citizens to make complaints about water and sanitation services online and follow through them.
What is the process of monitoring my complaint on the WASA app?
The CMS mobile application is developed with a successful real-time tracking system that can enable users to monitor the status and progress of their lodged complaints in real time.
Who was the initiator of the new WASA complaint system?
The system was implemented under the WASA Managing Director, Saleem Ashraf to enhance transparency and service delivery.
Does WASA track real-time complaints?
Yes, there is a special dashboard installed in WASA Rawalpindi to track and make sure complaints are addressed in time by the officials.
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