The Punjab Safe Cities Authority (PSCA) has now officially introduced a modern online complaint tracking system on the 15 emergency helpline complaints registered by call. It is a digital project aimed at raising the level of transparency and enabling citizens to track the status of their applications in real-time and not address a police station.
How the PSCA Online Tracking System Works
Within the framework of this new mechanism, the citizens will have 24/7 surveillance of the state of their complaints. After the registration of a First Information Report (FIR), the authority automatically sends a WhatsApp message to the complainant. This message includes:
- A direct download link for the FIR.
- A unique e-tag number.
- Relevant details regarding the registered complaint.
In order to make it safe and individual access, complainants are sent a username and a password through SMS. This enables them to access the special portal, monitor the status of their application in real-time, and get access to official documents at the comfort of their homes and even provide feedback on the police response.
Integration with Virtual Women’s Police Station
In a significant move toward gender-inclusive safety, the PSCA has integrated this tracking service with the Virtual Women’s Police Station. This will allow women to get legal advice and post-follow-up remotely. Using a special post-FIR follow-up program, the authorities keep in touch with aggrieved women on a regular basis so that the cases are effectively and sensitively addressed.
How to Track Your Complaint
Citizens can access the tracking portal at feedback.psca.gop.pk. To get what they want or need to know urgently, the those who require the service of the Virtual Women Police Station can just dial 15 and key in 2 using their mobile phones.
How can I track my 15 complaints online in Punjab?
You can track your complaint by visiting the official portal at feedback.psca.gop.pk using the e-tag number provided via WhatsApp or SMS.
Can I download my FIR copy online?
Yes, once your FIR is registered, the Punjab Safe Cities Authority sends a WhatsApp message containing a link to download the FIR directly to your smartphone.
What is the shortcut to reach the Virtual Women’s Police Station?
To contact the Virtual Women’s Police Station for legal help, dial the emergency number 15 and then press 2.
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