Foodpanda is fast and simple in ordering food, however, what happens when you make a wrong order or regret it immediately after ordering it? Don’t worry! It is easy to cancel your order under Foodpanda through a few simple steps.
Can You Cancel a Foodpanda Order?
You can only cancel a foodpanda order prior to the restaurant commencing the preparation of your food or prior to the delivery person going to deliver it to you. The restaurant committed and going to prepare the food or the rider is on the road cannot be canceled immediately in the app.
However, you can contact Foodpanda support or the restaurant immediately to request cancellation — sometimes, if it’s too late, the restaurant may not accept the cancellation.
How to Cancel Order on Foodpanda App
Follow these steps to cancel your order easily:
- Open the Foodpanda app and log in to your account.
- Tap on the “Orders” section at the bottom of the screen.
- Select the current (active) order you want to cancel.
- Tap on the “Help” or “Support” option.
- Choose “Cancel Order” or “Request Order Cancellation.”
- A chat with a Foodpanda customer support agent will open — explain your reason (for example, ordered by mistake, delivery address wrong, or changed your mind).
- If your order hasn’t been prepared or dispatched yet, the support team will approve your cancellation and process the refund (if applicable).
No. After the rider has picked up your food, you are not able to cancel the order using the support or app. Nevertheless, there can be a problem (such as a misplaced item or delayed service delivery), in which case the problem can be indicated through the Foodpanda chat feature assigned after delivery.
How to Get a Refund After Cancelling
In case you used a credit card, debit card or wallet to pay online, then the Foodpanda would automatically give you a refund once you cancel successfully.
- The refunds are made in a working period of 5 to 10 days.
- For Cash on Delivery (COD) orders, there’s no refund since you didn’t make a prepayment.
- Always contact Foodpanda Customer Support, not the restaurant, for any refund-related issues.
Tips to Avoid Cancellation Problems on Foodpanda
- Double-check your delivery address and order details before confirming.
- Avoid last-minute changes once the restaurant confirms your order.
- Save the Foodpanda helpline or live chat option for emergencies.
Cancelling a Foodpanda order is possible — but only if you act fast. As long as the restaurant hasn’t started cooking or the rider hasn’t left, you can cancel through the app or by contacting customer support. Always make sure to double-check your order details to save time and avoid inconvenience.
Key Features of Foodpanda Order Cancellation
| Step | Action | Result |
| 1 | Open the Foodpanda app and go to “Orders” | View your current order |
| 2 | Tap “Help” or “Support” | Open chat support |
| 3 | Request order cancellation | Support will review and confirm |
| 4 | Refund processed if eligible | Refund within 5–10 days |
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